October 2025 Releases

The October 2025 releases of Dentrix Canada include the following features:

Family File

The “condensed” view is now the only available view.
In addition to the Edit icons, you can now double-click the cards to edit the contents of those cards.
The File menu now includes the Switch To option, which allows you to open other Dentrix modules.
The What’s New and Dentrix Chat buttons were added.
You can now double-click the Notes card in the new Family File window to update its content.

The Simple Mode, a streamlined intraoral X-ray workflow that includes simplified navigation, an interactive tooth chart, and device-based procedure buttons, was added.
The Videa Impact Panel was added to the image view. The panel opens automatically when Videa credentials are available and displays the Dentrix Detect AI indications for the selected image and patient.
Modals were added to the Videa Impact Panel to help with adult and pediatric patient education.
The Dentrix Imaging window has been modified to be more intuitive and easier to use.
The Imaging panel and the Imaging toolbar icons were modified.

You can no longer edit a new patient’s first visit date in the Patient Information dialog box.
The New Patient dialog box has been modified to make it more compact and easier to complete.
You can now edit a patient’s first visit date in the Patient Information dialog box. (25.19)
You can now use a signature device to capture a provider’s signature in Health History. (25.19)

Claims sent to Atlantic Blue Cross (Medavie) and Sunlife with scaling codes did not return an EOB. (25.19)
In the Office Manager, insurance estimates were incorrectly reported in millions of dollars. (25.19)
If you added and/or edited late and/or finance charges, the charges were not placed in the correct aging bracket. (25.19)
Claims were being submitted even though attachments were missing leading to claim rejections and adjudication delays. (25.20)
When appointments were moved from the Pinboard to the schedule from more than one workstation, they no longer appeared in the Appointment Book. (25.20)
Users were incorrectly able to bypass password rights. (25.20)
The Marketing Consent check boxes in the Patient Information dialog box were not being saved. (25.20)
The new Dentrix Canada Claim window incorrectly displayed US-specific cards and fields. (25.20)
If you ran a Net Promoter Score (NPS) survey, Dentrix modules stopped responding. (25.21)
Instead of being sent once a day, multiple batches of Outstanding Balance Statements were sent from the same practice on the same day. (25.21)
If you posted an insurance payment in the classic Claim window and then tried to switch to the new Claim window, the new Claim window failed to open, and the Ledger stopped responding. (25.21)
Consent forms could not be saved in the Treatment Planner. (25.21)

These versions of Dentrix Canada are known as 25.19, 25.20, and 25.21.